Beginning March 16th, we moved to offering online services when appropriate. All of our clinicians are trained to provide counseling by video conferencing through our secure telehealth platform. Learn More

Non-clinical staff are working remotely and are available during normal business hours to answer your questions and/or to schedule a free 20-minute phone consultation to see if you would benefit from online therapy.

Scheduling Virtual Appointments   |   Tips for Social Distancing

Scheduling Virtual Appointments

Imagine Therapy

Scheduling Virtual Appointments

We wanted to reach out to pass along some updates in light of the spread of COVID-19.

Until further notice, therapists at Palo Alto Smart therapy will hold all sessions virtually using our secure, HIPAA-compliant platform called Secure Video. It’s face-to-face and operates similarly to Zoom, FaceTime or Skype – except Secure Video is confidential and secure.

Some requests from you:

  • If you are a current client at Palo Alto Smart Therapy, please let your therapist know if you’d like to cancel your appointments or recurring appointment at this time (please within our normally-requested 48 hr time frame) to allow as many clients opportunities for support and change as possible.
  • Unless your therapist hears from you otherwise, they will count on meeting at your normally scheduled day, time, and frequency—just virtually.
  • Please let your therapist know if you would like to make any changes to day, time, or frequency, and we will do our best to accommodate.
  • If you are uncomfortable, uninterested, or unable to do telehealth for the time being, just let your therapist know and you can discuss other options.
  • If you saw a therapist at Palo Alto Smart Therapy for sessions in the past and are looking for support at this time, please call 650-422-2944, and we will get you on the virtual schedule.
  • If you are interested in meeting with a therapist at Palo Alto Smart Therapy for the first time, please call our office at 650-422-2944 or schedule a 20 minute phone consultation.